Privacy & Cookies

We care about being transparent with you about what information we collect when you choose our events and platform and how we use that information. It’s important to us that we give you as much choice and control over your information as we can.

Here, we explain the ways we collect and use your information when you browse or engage with our Platform, purchase tickets to the festivals and events that we act as ticketing agents for. We also explain the different rights you have over your information.

In this Privacy and Cookies Statement, when we refer to “you” and “your” we mean you, the person using the Platform or attending an Event or otherwise interacting with us.

Age

Please refer to the Event’s Terms and Conditions to check the Event’s age policy. If the Events you are attending or are interested in allow people under the age of 18 to attend (with an accompanying adult) and you yourself are under 18, you must have the permission of your parent or legal guardian (“Your Adult”) to use our Platform and only Your Adult will be able to purchase tickets for the Event.

You should also make sure that Your Adult reads this Privacy and Cookies Statement.

If you are a parent or legal guardian and believe your child has given us information in a way that is contrary to these guidelines, please contact us using our contact details below.

About us

We are Kaboodle Solutions LTD registered in England and Wales No. 09654103. Our registered address is The Express Building, 1 George Leigh Street, Manchester, M4 5DL.

Information we may collect about you

Newsletters

If you register for one of our newsletters or request any advance information about our Events or services we will collect your name and contact details.

Purchases

If you make a purchase with us (whether for an Event ticket, Event package or any other goods and/or services) we’ll collect any information necessary to provide you with your purchase. For example: we’ll typically ask for your name, age, email address, account password, date of birth, and payment details so we can process your Event ticket purchase, deliver your ticket and/or your cashless payment wristband to you. We may also request Your Adult’s details (if applicable) or other emergency contact information; we’ll collect information about any particular requirements you may have in order to gain access to an Event: this may mean providing us with information about your physical health or similarly sensitive information; if there are circumstances where we need to verify your age for entry to an Event or for fraud prevention and detection, we will ask for proof of identity and age (such as a driver’s licence or passport); and we may (if applicable), collect additional information specifically relevant to the goods and/or services that you are purchasing. For example: if you buy a Park & Ride ticket we might ask for your vehicle registration number to manage vehicles at our Events, or if you choose a glamping experience we might need your credit card details for your damage deposit.

Promotions and Surveys

Every now and again, we might invite you to participate in competitions, promotions or surveys. We’ll collect information so you can participate in these and deliver the prize if you win: this will include details such as your name, age and email address and any other information you provide in connection with your promotion entry and/or survey response.

Information we collect from you indirectly

Communications

If you contact us through the live chat functionality on our Platform (if applicable), through one of our online forms, or our social media channels, by phone or email, we may keep a copy or record of that correspondence.

IP address and device information

We will collect certain technical information about your device visits to our Platform and how you use the Platform. This may include your IP address, geographical location, device details such as your IMEI number, the MAC address of the Device's wireless network interface, browser type, referral source, length of visit, operating system, number of page views and similar information. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies. For more details about cookies please see the specific section below.

Email Response Information

We might collect information about how you react to the emails we send to you, for example, how many times you open the email or if you engage with its content (for instance, by clicking on any links within it).

Social Media and Information you post online and reviews

We might collect information relating to any social media posts or comments you share online about our business that are in the public domain (for instance, if you leave a review about our services on a third-party social media site like Facebook). If you leave a comment or review on one of our social media official pages (such as through our Facebook, Twitter or Instagram accounts), we may use this information to respond to your posts. We are not in control of these third-party platforms and you should refer their privacy notices if you want to know more about how they use the information you share online.

Information we get from third parties

Other ticket agents and service providers

We will collect information about you from third parties that we work closely with so we are able to deliver the goods or services you have requested. For example, we might work with a 3 rd party ticket agent who will sell you a ticket to an event where we will control the onsite box office. In those circumstances, they might give us your details so we can provide you with access to the Events you bought tickets for, or other ancillary services. We might also use third-party companies to manage our payment systems or Platform, they may collect information directly from you on our behalf.

Signing in through Social Media

When you register for an Event on our Platform, we might offer a quick registration option through your existing social media accounts. If you sign in through your social media account, we may get certain information (such as your profile name if register through your Facebook account) in accordance with your privacy settings on that social media site. You should read the privacy statements and check your privacy settings of those social media sites to learn how they treat your information.

Other third-party sites

We might receive information about you from other third parties where you have agreed to them sharing your information with us for specific purposes (such as marketing).

How we use information that we collect about you

We may use your information for the following purposes:

Service and Operational Purposes

to provide you with your Event ticket or any other goods, services and information that you have requested from us;
to manage your entry to the events act as an agent for, including age and identification verification;
to provide you customer service and support, deal with enquiries or update you of changes to our Events, our Platform or other services;
to improve and update our Platform and to make sure that content from our Platform is presented to you in the most effective and optimal manner (please view the specific Cookies section for more information);
to carry out aggregated and anonymised research about general engagement with our Platform and other goods and services.

Marketing Purposes

We may use your information for marketing purposes, either by email, SMS and/or phone. We will of course give you the opportunity to choose whether we contact you for marketing purposes and we will respect your choices at every stage.

Legal Purposes

We may use your information to enable us to enforce our legal rights, and/or to protect the rights, property or safety of our employees and/or other third parties.

Who we might share your information with

Unless we have your expressed consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the provision that we may disclose your data to certain permitted third parties, such as affiliated companies or our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

Privacy Policy

Effective date: 2024-10-23

Updated on: 2024-10-23

This Privacy Policy explains the policies of Kaboodle Solutions Ltd on the collection and use of the information we collect when you access www.kaboodle.com (the “Service”). This Privacy Policy describes your privacy rights and how you are protected under privacy laws.

By using our Service, you are consenting to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as outlined in this Privacy Policy. This Privacy Policy has been created with the help of CookieScript Privacy Policy Generator.

Kaboodle Solutions Ltd is authorized to modify this Privacy Policy at any time. This may occur without prior notice.

Kaboodle Solutions Ltd will post the revised Privacy Policy on the www.kaboodle.com website

Collection and Use of Your Personal Information

Information We Collect

When using our Service, you will be prompted to provide us with personal information used to contact or identify you. www.kaboodle.com collects the following information:

Usage Data

Usage Data includes the following:

Internet Protocol (IP) address of computers accessing the site
Web page requests
Referring web pages
Browser used to access site
Time and date of access

How We Collect Information

www.kaboodle.com collects and receives information from you in the following manner:

When you fill a registration form or otherwise submit your personal information.
When you interact with our Service.

Your information will be stored for up to 15 years or until it is no longer required to provide you the services. Your information may be retained for longer periods for reporting or record- keeping in accordance with applicable laws. Information which does not identify you personally may be stored indefinitely.

How We Use Your Information

www.kaboodle.com may use your information for the following purposes:

Providing and maintaining our Service, as well as monitoring the usage of our Service.
Targeted advertising. Your Personal Data will be used to improve advertising efforts that are relevant to your specific interests.
To update you with news, general information, special offers, new services, and events.
Testimonials and customer feedback collection. If you share a testimonial or review about your experience using our Service, it will be shared or otherwise used on the website.
Managing customer orders. Your email address, phone number, social media profiles, and other user account information will be used in order to manage orders placed through our Service.
For the performance of a contract. Your Personal Data will assist with the development, undertaking, and compliance of a purchase contract for products or services you have purchased through our Service.
Managing your account. Your Personal Data can enable access to multiple functions of our Service that are available to registered users.

How We Share Your Information

Kaboodle Solutions Ltd will share your information, when applicable, in the following situations:

With your consent. Kaboodle Solutions Ltd will share your information for any purpose with your explicit consent.

Third-party Sharing

Any third party we share your information with must disclose the purpose for which they intend to use your information. They must retain your information only for the duration disclosed when requesting or receiving said information. The third-party service provider must not further collect, sell, or use your personal information except as necessary to perform the specified purpose.

Your information may be shared to a third-party for reasons including:

Analytics information. Your information might be shared with online analytics tools in order to track and analyse website traffic.
Improving our Service. Your information might be shared with third-party service providers in order to improve our Service and/or interactions with providers.
Payment processing and recovery services. Your information will be used in order to process payments in the event of a purchase, refund, or other similar request.
Marketing initiatives. Your information will be used for generating and sending newsletters, email marketing efforts, advertisements, and more.
Improving targeted advertising campaigns. Kaboodle Solutions Ltd partners with third party service providers to improve targeted advertising campaigns.

If you choose to provide such information during registration or otherwise, you are giving Kaboodle Solutions Ltd permission to use, share, and store that information in a manner consistent with this Privacy Policy.

Your information may be disclosed for additional reasons, including:

Complying with applicable laws, regulations, or court orders.
Responding to claims that your use of our Service violates third-party rights.
Enforcing agreements you make with us, including this Privacy Policy.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.

Strictly necessary cookies. Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
Performance cookies. Performance cookies are used to see how visitors use the website, eg. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.
Targeting cookies. Targeting cookies are used to identify visitors between different websites, eg. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.
Functionality cookies. Functionality cookies are used to remember visitor information on the website, eg. language, timezone, enhanced content.
Unclassified cookies. Unclassified cookies are cookies that do not belong to any other category or are in the process of categorization.

Security

Your information’s security is important to us. www.kaboodle.com utilizes a range of security measures to prevent the misuse, loss, or alteration of the information you have given us. However, because we cannot guarantee the security of the information you provide us, you must access our service at your own risk.

Kaboodle Solutions Ltd is not responsible for the performance of websites operated by third parties or your interactions with them. When you leave this website, we recommend you review the privacy practices of other websites you interact with and determine the adequacy of those practices.

Contact Us

For any questions, please contact us through the following methods:

Name: Kaboodle Solutions Ltd

Address: The Express Building, 1 George Leigh Street, Manchester, M4 5DL

Email: hello@kaboodle.co.uk

Website: www.kaboodle.com